How we care for you
Our commitments to you
The key points of the clinical policies we follow, written for patients. Our full policies are reviewed regularly and are available to the Care Quality Commission.
Consent
We will always explain your options, including the benefits, risks and alternatives, before any treatment. You can ask questions at any time, and you can change your mind. We ask for written consent for invasive procedures and treatments with significant risks.
We only treat adults aged 18 and over.
Safeguarding
We have a duty to protect children and adults at risk. All our team are trained in safeguarding, and our Safeguarding Lead is Dr Morteza Mirab. If we're worried someone is at risk of harm, we'll act on it. Where possible, we'll talk to you first.
Chaperones
You can ask for a chaperone at any appointment. Please tell us when you book, or ask on the day.
Equality, dignity and accessibility
We treat everyone fairly and with respect, whatever their age, disability, race, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy.
- Wheelchair access throughout the clinic, and an accessible toilet
- A hearing loop
- Information in large print, Easy Read or by email
- Interpreters, including British Sign Language, arranged and paid for by us when you need one for your care
Infection prevention and control
We follow national infection prevention guidance. That includes hand hygiene, single-use equipment where appropriate, cleaning between patients and the safe disposal of clinical waste.
Questions about this policy?
Email hello@clovehealth.co.uk, call 01223 944230, or speak to our team at the clinic.